In the wave of global trade, the delivery of every order embodies the trust and cooperation between the supply and demand sides. This order of silicone rubber seal ring with a well-known machinery manufacturing enterprise in Türkiye is a successful example of cooperation across regions and cultures.
Initial appearance of customer demand
As an important hub connecting Europe and Asia, Türkiye's machinery manufacturing industry has developed rapidly, and its demand for high-quality parts is growing. The customer in Türkiye is a local large-scale machinery manufacturing enterprise, which mainly produces various industrial pumps. As the core part of the pump body seal, the silicone rubber seal ring's quality directly affects the performance and service life of the pump.
The customer learned about our products through our foreign trade silicone rubber website and subsequently sent a consultation email, clearly stating that they need a batch of silicone rubber sealing rings suitable for high temperature and high pressure working conditions, and have strict requirements for the oil resistance, wear resistance, and dimensional accuracy of the sealing rings. Meanwhile, the customer also mentioned that due to their tight production schedule, they hope to receive the goods within 45 days.
Deep communication and precise docking
After receiving the customer's request, our business team immediately contacted the customer. Considering the possible barriers to cross language communication, we have arranged salespersons who are proficient in Turkish and English to communicate with customers. During the communication process, we inquired in detail about the specific model and working environment parameters of the pump produced by the customer, in order to recommend the most suitable silicone rubber material and product specifications for them.
At first, the customer had some doubts about the performance of our product, fearing that it could not meet their requirements for high temperature and high pressure working conditions. In response to this issue, we have provided our customers with detailed product testing reports, including performance test data of the sealing ring at different temperatures and pressures, as well as relevant international certification certificates. At the same time, we also invited customers to watch real-time videos of our production workshop, showcasing advanced production equipment and strict quality control processes, allowing customers to have a more intuitive understanding of our production capacity and product quality.
Resolve pain points and reach consensus
In further communication, the customer raised a key issue: due to the unique design of their pump body, the required size of the silicone rubber sealing ring is different from conventional products and requires customized production. Although it increases the production difficulty for us, it is also an opportunity to showcase our customized service capabilities.
Our technical team responded quickly and completed the design and production of the samples within 3 days based on the drawings and parameters provided by the customer. The samples were then sent to the customer via international express delivery. After receiving the samples, the customer conducted strict testing and the test results fully met their requirements.
Subsequently, both parties negotiated on details such as order quantity, price, and delivery time. Considering the urgent needs of our customers, we have adjusted our production plan to ensure timely delivery within 45 days.
Smooth delivery, earn trust
In the production process, we strictly follow the contract requirements and quality standards for production, and each batch of products has undergone strict inspection. At the same time, we provide timely feedback on production progress to our customers, allowing them to stay informed about the production status of their orders at any time.
We will ship the goods to Türkiye on time within the agreed delivery date. After receiving the goods, the customer is very satisfied with the quality and packaging of the product. The successful completion of this collaboration has laid a solid foundation for future cooperation between both parties. The customer has stated that they will list us as a long-term supplier of their silicone rubber seals and plan to expand their cooperation in the future.
This cooperation with customers in Türkiye not only demonstrates our professional ability and customized service level in the field of silicone rubber products production, but also further expands our business landscape in the international market. We will continue to uphold the concept of "quality first, customer first" and provide better products and services to global customers.
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